New Software Further Streamlines Replacement Rental Process for Customers
ST. LOUIS (Oct. 28, 2019) – Enterprise Rent-A-Car has successfully integrated Nexsyis Collision repair management software into its Automated Rental Management System (ARMS®) to streamline the rental vehicle process for replacement customers, quickly getting them back on the road while their vehicle is being repaired.
When repair shops confirm a customer’s appointment, the Nexsyis management system indicates whether the customer needs a rental car while their damaged vehicle is being repaired. Details including appointment date and time, insurance carrier, year, make and model of the vehicle, and the repair facility are all provided to the appropriate Enterprise-Rent-A-Car location. The car rental employees are then able to use this information to meet the customer at the correct repair shop during their appointment and fulfill the customer’s transportation needs along with ensuring the appropriate billing to the insurance company (when applicable).
“This new reservation functionality is one of the many ways we’re finding efficiencies for our customers during the times they need it most,” said Mary Mahoney, Vice President of the Insurance Replacement Division at Enterprise Holdings, which owns the Enterprise Rent-A-Car brand. “Integrating Nexsyis Collision software with the ARMS® system enables Enterprise to focus on providing exceptional customer service.”
Nexsyis partners with stakeholders across the collision repair industry to provide seamless integrations critical to maximizing efficiency. The cloud-based repair management and accounting application is designed to offer process-driven independent repairers and multi-shop operators transparency into business functions.
“We are committed to helping our customers achieve the highest level of productivity by giving them the right tools to manage their day-to-day needs,” said David Braun, CEO of Nexsyis Collision, Inc. “This integration will help Enterprise track repairs from the first point of customer contact, all the way to final review and collections, in a timely manner.”
About Enterprise
The Enterprise brand – which comprises Enterprise Rent-A-Car, Enterprise Car Sales, Enterprise Truck Rental, Enterprise CarShare, the Exotic Car Collection by Enterprise, Zimride by Enterprise and Commute with Enterprise – offers customers a total transportation solution. Its flagship brand, Enterprise Rent-A-Car, was founded in 1957 and is known for an extensive network of convenient locations, affordable rates and outstanding customer service. Enterprise Rent-A-Car was ranked on BusinessWeek magazine’s annual list of “Customer Service Champs” for four years in a row. Enterprise operates not only as a key provider for insurance replacement, weekend getaways and special occasions, but also as a local transportation alternative. With more than 5,800 fully staffed airport and neighborhood offices located within 15 miles of 90 percent of the U.S. population, Enterprise can meet whatever transportation need customers may have – renting, buying or sharing.
See the original release here.
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